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← RingCentral Ideas

Settings and activity

10 results found

  1. More Agent info in Dashboards

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  2. DFO Email - ability to copy/paste images into body of email

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  3. DFO - routing by sender email domain

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    John shared this idea  · 

  4. Ability to "Cherry Pick" callers out of a queue

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    John shared this idea  · 

  5. Add Quality Plan filters as header fields to Quality Evaluation Form

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  6. Build an Agent Console for RCCC that is embedded into RCV

    5 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  7. Add Contact ID to the Audit Activity Report

    10 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  8. "Dashboard only" license & dashboard URLs for RCCC

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. AI/NLU for Voice Bots (IVR)

    11 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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