← RingCentral Ideas Settings and activity 3 results found Total DND time report 76 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 10 comments · Analytics & Reporting » Live Reports · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Stacey commented · Jul 9, 2021 · Edit… · Delete… ...ly see the overall talk time for the entire day.. This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them. Save Submitting... Stacey shared this idea · Jul 9, 2021 Enhance the performance reports to include the graph 2 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 0 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Stacey shared this idea · Aug 30, 2021 Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc 584 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 90 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating
Stacey
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...ly see the overall talk time for the entire day.. This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them.