← RingCentral Ideas Settings and activity 1 result found Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc 569 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 90 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Hannah commented · Oct 27, 2022 · Edit… · Delete… It would be great to determine time spent off phones due to breaks, lunches, meetings, outbound, ect. This would help calculate a more accurate agent schedule adherence. Save Submitting...
It would be great to determine time spent off phones due to breaks, lunches, meetings, outbound, ect. This would help calculate a more accurate agent schedule adherence.