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Settings and activity

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  1. Would like to monitor agent activity on a daily basis, each month, year over year

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Leanne shared this idea  · 

  2. Analytics Report

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Leanne commented  · 

    Need a way to show the agents their efforts and consistency - - day by day and week over week - looking for trends, and hang ups that can be addressed - but cant currently see this metric

    Leanne shared this idea  · 

  3. viewing # of times a queue number was used.

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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