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    Kathy Carter commented  · 

    RC please advise why this issue is still under review since Aug of 2020? It is imperative that anyone faxing any PHI related information is required, REQUIRED to include a confidentially notice on the cover page, clearly this includes you, RingCentral. SO, If you, took the ability from us, to customize our own, then you must provide one. It can't take you 5 months of reviewing to simply take the exiting Confidential fax cover, that you currently have, duplicate it, add a confidentially notice at the bottom and save it into your list of cover pages as "Confidential-HIPAA". Examples of the notice can be viewed in the link below (to help you with your 5 month review). But for you to have not included this vital information that is CLEARLY, again REQUIRED by it looks like approx. 41 of your clients, is frankly, disheartening. Thus, is having me, a new client, seriously rethinking and promoting your services, simply because you are "UNDER REVIEW" (again for 5 months now) and have not, nor apparently care, to resolve this issue that should have been resolved long before my office signed up with you. So please stop reviewing and, if you must, escalate this issue to upper management. Thank you. https://hipaafaxguide.com/hipaa-coversheet/

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    Kathy Carter commented  · 

    Can you please add a HIPAA compliant fax cover page? We are required by law to include a statement to all of our out going faxes to keep us HIPAA compliant and prevents us from liability. So can you add a cover page "Confidential - HIPPA" with perhaps the following statement included at the very bottom of the cover page (it can be in a smaller size font like 9 as long as it is legible). This is imperative that we have this issue resolved ASAP. thank you for your expedited response.PRIVACY NOTICE: CONFIDENTIAL HEALTH INFORMATION ENCLOSEDProtected Health Information (PHI) is personal and sensitive information related to a person's health-care. IMPORTANT WARNING: This message is intended for the use of the person or entity to which it is addressed and may contain information that is privileged and confidential, the disclosure of which is governed by applicable laws.If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately to arrange for the return / destruction of these documents.