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Phone & Messaging

Phone & Messaging

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  1. We selected the desired cover sheet in the user template. Is there a way to prevent users from using other cover sheets? For example - we want classic to be the only cover sheet option available and prevent ancient from being used.

    7 votes

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    2 comments  ·  Fax  ·  Admin →
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  2. Customer should have the option to forward RC Fax number to the External fax number for RC Fax account

    6 votes

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  3. Ability to choose Fax Only numbers as the outbound caller id instead of just Main Company, Primary, or IVR.

    5 votes

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  4. When using a custom cover page it should show the recipient fax number.

    5 votes

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  5. By extending the Co-Recipient feature in RCApp for voicemail to fax, this would allow organizations to have shared fax mailboxes where messages are marked as read in the shared environment. Many healthcare customers cannot send fax into email boxes due to compliance.

    7 votes

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    0 comments  ·  Fax  ·  Admin →
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  6. Fax Confirmation to state "Successfully Sent" (not just sent)

    3 votes

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  7. We would like to show the original user's name when we send out fax using the Company Fax instead of the assigned Company Fax Recipient.

    2 votes

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  8. 1 vote

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    1 comment  ·  Fax  ·  Admin →
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  9. we have a shared email account and the business needs users to be be able to send email to fax from this account so we need the email address added to the "email address permitted to send faxes" for each user.

    4 votes

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  10. Please add option to adjust attachment resolution

    3 votes

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  11. To be able to receive email notifications when the email-to-fax feature is turned off when not in use.

    2 votes

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    1 comment  ·  Fax  ·  Admin →
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  12. When we send faxes to multiple numbers using a custom cover page, instead of sending the transmission per number, we would like it to accumulate and send the confirmation at once, just like a regular fax when you use one of the existing cover pages.

    2 votes

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  13. 2 votes

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  14. Please allow individual notifications settings for each IVR. Also, being able to separate fax/voicemail notifications to two separate emails would be very useful.

    2 votes

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  15. Needs to have a feature where in they can upload a customized template and have an option to customize it on RingCentral App.

    2 votes

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  16. There will be an option to drag and drop pre-made custom cover page for easy use that will be accepted by the system, please include, expansive option for font styles as the system has limitations with the variety of font style to choose from.

    2 votes

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  17. Allow users to Send Fax using Virtual number.

    2 votes

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  18. Overview:
    Currently, RingCentral lacks a feature to log failed incoming faxes, making it challenging to differentiate between issues stemming from the sender's end and those related to the RingCentral server. Implementing a feature to record failed incoming fax attempts would provide valuable insights into fax transmission issues and streamline troubleshooting processes.

    Objective:
    The primary objective of this feature request is to enhance the functionality of RingCentral by introducing a mechanism to log failed incoming fax attempts. By doing so, users can accurately identify whether fax transmission failures occur due to issues on the sender's end or if they result from…

    2 votes

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  19. Summary

    This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.

    Current Issue

    When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.

    Proposed…

    1 vote

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  20. The scenario is that a "site" has a physical fax machine with an attached Cisco ATA. Standard inbound and outbound faxing from the device works as expected. We would like to designate that fax machine as the main "fax number" for that specific site, so that the associated users in that site can also be assigned that phone number as their OUTBOUND fax number. This process would centralize all received faxes to come out at the physical device, but allow sending of faxes from both the machine, and electronically from any user in the site with the RingCentral app available…

    1 vote

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