373 results found
-
Dedicated Fax From Number
Super admins should be able to select a specific outbound caller/Fax ID that shows up for users when they send faxes or make calls
11 votes -
fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother,…
8 votes -
Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Ability to send fax trough the recipients email instead of their fax number.
Would like to have a feature wherein we can send faxes directly to the recipient's email address instead of their fax numbers.
8 votes -
Feature Request: Customizable Left Margin Headers for Fax Transmissions
To better serve legal, healthcare, and financial organizations that require clear top margins for stamps and letterheads, RingCentral should introduce an administrative setting in the Admin Portal allowing users to place vertical transmission metadata (timestamps, sender/recipient numbers, transaction IDs, and page counts) along the left margin of both incoming and outgoing faxes. Moving or duplicating the standard header to the left margin prevents vital audit details from getting cut off by hole-punching, stapling, or binding, while ensuring overlapping text never obscures critical document headers or EHR intake forms.
5 votes -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
6 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
17 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
29 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
Continuous Dialing for Failed Faxes until successfully sent
When sending critical, time-sensitive business documents, having faxes quietly drop into a "Failed" status after just 3 quick attempts disrupts workflows. Employees have to constantly monitor the queue and manually click "Retry" repeatedly when the recipient's line is heavily congested.
Allowing the system to automatically handle high-volume retries or continuously dial until completion would drastically improve employee productivity, reduce manual monitoring, and ensure critical documents reach their destination without human intervention.
5 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes -
Add option to automatically mark faxes as "Read" upon successful automatic printing
We use the "Automatically print incoming faxes" feature in our pharmacy so that paper copies act as our physical workflow queue. However, because the RingCentral app leaves all automatically printed faxes as "Unread," our digital application is constantly cluttered with massive unread message badges.
Please add a checkbox under Settings > Fax that allows users to toggle: "Automatically mark incoming faxes as read once sent to the printer." and unsuccessful printed file should be marked *** unread. This will prevent staff from getting confused which file will iss missing.
5 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
7 votes -
ability to send fax using the call queue number
Since we can receive faxes through the call queue’s direct number, we would like both queue members and designated users outside of the queue to have the ability to send faxes using that same number
11 votes -
Selective Fax Email Notifications
Provide the ability to configure fax email notifications on a per-number basis. This would allow users to continue receiving email notifications for incoming faxes from selected fax numbers while disabling notifications for others, offering greater flexibility and reducing unnecessary email alerts.
3 votes -
tag faxes for review from other team members
tag faxes for review from other team members
4 votes -
I would like the capability of forwarding incoming faxes to my desktop folder.
I need all my incoming faxes to directly import to my desktop in a file folder so that my software can pick it up and upload it.
14 votes -
Option to Turn Off “Fax From” Name
We would like the ability to disable or remove the name of the user who sends a fax, so that the sender’s name is not displayed on the fax.
2 votes
- Don't see your idea?