281 results found
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RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
11 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
19 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
6 votes -
Turn OFF Faxing on the Main Company Number
The customer wants to Turn OFF Faxing on the Main Company Number, and they only want it to be used for Calls ONLY.
5 votes -
Resend Failed Fax with Option to Edit the Recipient's Fax Number
The customer wants to resend failed fax with option to edit the recipient's fax number. Does not want to start again in sending a new fax.
4 votes -
Fax cover page
They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…
2 votes -
Disabling Fax
Being able to disable incoming faxes to a user. Not all users need or what the faxing ablilty
2 votes -
Fax Transmission Result Timestamp on Subject Line
For the fax transmission email result subject line, please add the timestamp of the fax. This would help make the transmission result unique to avoid the Google integration issue. Google integration is grouping all of my notifications into a single thread based on the subject line.
2 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
5 votes -
Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users.
Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users. Currently the template for user bulk changes in RingEX doesn't include this.
5 votes -
Fax back option
The customer would like to set up a fax-back option.
The fax back option is when the caller would like to be prompted to request a document, which would be sent to the caller's fax number via the IVR or automated system.
2 votes -
add multiple user for a fax account
ability to add multiple user for fax account
4 votes -
User Template Cover Page
When trying to create a User Settings Template and set a specific cover page to apply for users on the site, it will not able to change when user access their RingCentral app.
5 votes -
Receive faxes 1 page at a time
I have an idea to be able to view each page as it comes in, instead of waiting for the entire fax to be received. This helps for our case in particular with needing the first 2 pages for referrals and we would be able to call on them quicker rather than waiting for 80 pages to come in.
2 votes -
custom cover page in alphabetical order
On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.
2 votes -
Viewing failed fax attachments
Being able to view attachment to a failed fax
19 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
Ability to install print to fax plugin for multi station purposes
We need an ability to use print to fax plugin for multi station. We need this so that users can moved into different stations and we don't need to reinstall the plugin again for it to work.
2 votes -
retrieving deleted fax, past data retention policy
Request to redeem deleted Fax logs using the Ringcentra Application
20 votes -
Access Fax sent to Message-Only Extension in RingCentral app
Allow co-recipients of Message-Only Extension to access faxes received in RingCentral app
5 votes
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