384 results found
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Support Selecting Another Extension's Details (Boss/Executive) for Outbound Fax Caller ID and Cover Sheet Sender
Executive Assistants and administrative staff routinely send faxes from their own RingCentral extensions, but the transmission needs to reflect their manager's or executive's information. Currently, sending a fax from a user's own extension forces the system to pull that user's personal profile and caller ID onto the cover sheet. To show the boss's name and direct contact details in the "From" header, administrators are forced to manually alter the assistant's permanent extension settings or use workarounds.
11 votes -
Dynamic Email-to-Fax Cover Page Selection by Sender Email Domain
Business Need & Context
Multi-entity accounts (such as shared legal practices, parent/subsidiary companies, or agencies) often share a single outbound fax number across different operating brands. Currently, RingCentral Email-to-Fax ([number]@rcfax.com) determines the cover page based strictly on static user extension settings rather than the sender's email domain or alias.Proposed Functionality
Add an automated routing/rule engine for Email-to-Fax that dynamically selects and attaches the appropriate Cover Page Template based on the sender's domain (e.g., @pacificlibertylaw.com vs @edenlawgroup.com).Key Requirements
Domain-Based Mapping Rules: Ability to map specific email domains to predefined account-level Fax Cover Page templates.
Shared Outbound Number Compatibility: Maintain…
10 votes -
Dedicated Fax From Number
Super admins should be able to select a specific outbound caller/Fax ID that shows up for users when they send faxes or make calls
11 votes -
Access to sent faxes from the fax machine through the RingCentral portal or RingCentral App
The customer would like an option to view sent faxes from the physical fax machine through the Service Web or RingCentral App. This behavior has been replicated, and sent faxes are currently displayed only in the logs. However, the customer needs access to the actual fax documents for visibility and record-keeping either from Service Web or RingCentral App.
6 votes -
fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother,…
8 votes -
Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
Automated Failed Fax Retries & Bulk Resend Capabilities
Capability A: End-of-Day Scheduled Resend (Automated Retry Workflow)
User Story: As an administrator/user, I want an option to enable an automated end-of-day resend routine so that all faxes flagged as "Failed" throughout the day are re-queued automatically without manual intervention.
Proposed Functionality:
Add an admin/user setting under Fax Settings: "Automatically retry failed faxes at [Configurable Time, e.g., 5:00 PM]."
Max retry limits (e.g., attempt end-of-day retry 1x before final failure notification).
Capability B: "Bulk Resend" Action in Fax Interface
User Story: As a user managing outbox logs, I want to use the "Select All" feature to select multiple failed faxes…
6 votes -
Custom Fax Forwarding Rules for Company Numbers
Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax…
7 votes -
Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Ability to send fax trough the recipients email instead of their fax number.
Would like to have a feature wherein we can send faxes directly to the recipient's email address instead of their fax numbers.
8 votes -
Feature Request: Customizable Left Margin Headers for Fax Transmissions
To better serve legal, healthcare, and financial organizations that require clear top margins for stamps and letterheads, RingCentral should introduce an administrative setting in the Admin Portal allowing users to place vertical transmission metadata (timestamps, sender/recipient numbers, transaction IDs, and page counts) along the left margin of both incoming and outgoing faxes. Moving or duplicating the standard header to the left margin prevents vital audit details from getting cut off by hole-punching, stapling, or binding, while ensuring overlapping text never obscures critical document headers or EHR intake forms.
5 votes -
Fax Interoperability and Rendering Normalization for Outbound RingCentral Transmissions
Improve outbound fax interoperability and rendering normalization when RingCentral sends faxes to recipients using different receiving methods, including PSTN fax machines and cloud eFax services.
Observed Behavior: Faxes sent from RingCentral are successfully delivered, but the recipient may receive documents that appear distorted, misaligned, degraded, or difficult to read.
Impact: This affects critical business workflows, particularly in healthcare, payroll, and other industries where document accuracy and readability are essential.
Scope: The issue occurs when RingCentral sends faxes to different receiving platforms or devices, resulting in inconsistent fax encoding, format conversion, or transmission-negotiation outcomes.
Gap: The current platform lacks sufficient outbound…
4 votes -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
6 votes -
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts
17 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
30 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
Continuous Dialing for Failed Faxes until successfully sent
When sending critical, time-sensitive business documents, having faxes quietly drop into a "Failed" status after just 3 quick attempts disrupts workflows. Employees have to constantly monitor the queue and manually click "Retry" repeatedly when the recipient's line is heavily congested.
Allowing the system to automatically handle high-volume retries or continuously dial until completion would drastically improve employee productivity, reduce manual monitoring, and ensure critical documents reach their destination without human intervention.
5 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes -
Printing with Fax Machine Connected via ATA
Allow a fax machine connected through an ATA to support both faxing and normal printing simultaneously.
Currently, when the fax machine is connected through an ATA and configured as a dedicated fax extension, normal printing does not work.
Expected outcome: The device should be able to function as a fax extension while still allowing users to print normally.
2 votes
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