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  1. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    100 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  2. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    68 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    29 votes

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  4. the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    41 votes

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  5. This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    162 votes

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    1 comment  ·  Application  ·  Admin →
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  6. When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:

    • their email address or domain\username
    • their password
    • their Exchange server version
    • their exchange EWS url

    Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.

    This is because:

    • their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
    • they have…
    15 votes

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  7. It would be very useful to display and change your own status in the HUD.

    8 votes

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  8. Ability to have the ability to go back to Old RingCentral Layout

    18 votes

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    9 comments  ·  Application  ·  Admin →
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  9. Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

    25 votes

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    0 comments  ·  Application  ·  Admin →
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  10. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    14 votes

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    3 comments  ·  SMS/Text  ·  Admin →
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  11. As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    15 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  12. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    26 votes

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    2 comments  ·  Other  ·  Admin →
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  13. This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's not zero.The innocent then gets blamed because they are on the audit trail and the bad actor is not implicated in any way. This is a security hole and should not be an idea or suggestion that might or might not get implemented. Should be part of ISO9000 / HITRUST, IMOI’d even contemplate initiating…

    19 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    22 votes

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    2 comments  ·  Application  ·  Admin →
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  15. Share SMS Template across all users in the account

    12 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  16. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    18 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  17. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    29 votes

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  18. Have the option to remove guest users from the RC app instead of blocking them.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    45 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  20. On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override…

    16 votes

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    0 comments  ·  Application  ·  Admin →
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