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10047 results found

  1. This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    208 votes

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    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    135 votes

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    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  3. Have AI do notes when in call using physical desk phones

    120 votes

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    Planned  ·  33 comments  ·  General Phone  ·  Admin →
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  4. Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    73 votes

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    Hi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.


    Thank you!

  5. Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    54 votes

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    4 comments  ·  Application  ·  Admin →
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  6. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    85 votes

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  7. Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    67 votes

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  8. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    56 votes

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    New  ·  7 comments  ·  Admin Portal  ·  Admin →
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  9. To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    18 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    55 votes

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    6 comments  ·  Other  ·  Admin →
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    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

  11. Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    19 votes

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    New  ·  4 comments  ·  Admin Portal  ·  Admin →
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  12. As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    34 votes

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    New  ·  3 comments  ·  Admin Portal  ·  Admin →
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  13. I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes

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    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
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  14. We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    20 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  16. It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    22 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    12 votes

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    New  ·  3 comments  ·  Other  ·  Admin →
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  18. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    38 votes

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    New  ·  3 comments  ·  SMS/Text  ·  Admin →
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  19. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    160 votes

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  20. I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    19 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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    Thank you for this feedback!


    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

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