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  1. This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    163 votes

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    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    58 votes

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  3. As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    44 votes

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    6 comments  ·  Other  ·  Admin →
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  4. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    132 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  5. Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    22 votes

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    New  ·  4 comments  ·  HUD & Presence  ·  Admin →
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  6. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    32 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  7. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    19 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  8. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    24 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  9. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    25 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  10. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    16 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    13 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    86 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    9 votes

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    New  ·  6 comments  ·  General Phone  ·  Admin →
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  14. Ability to have the ability to go back to Old RingCentral Layout

    39 votes

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  15. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    47 votes

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  16. add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    17 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  17. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    34 votes

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    5 comments  ·  SMS/Text  ·  Admin →
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  18. Ability to port and provision global mobile numbers

    14 votes

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    New  ·  3 comments  ·  International  ·  Admin →
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  19. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    16 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  20. currently we can add up to 25 callers in queue.
    Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.

    18 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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