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9869 results found

  1. Audit Trail Enhancements

    This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    206 votes
    64 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    68 votes
    New  ·  19 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    93 votes
    26 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    89 votes
    Planned  ·  24 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  5. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    51 votes
    4 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    84 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Streaming Music / Message on Hold

    Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    63 votes
    Under Review  ·  16 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    54 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    53 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

  10. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    16 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    28 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    157 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    18 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    35 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    14 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  18. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    21 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    21 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    35 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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