12270 results found

1. Support for SSO across multiple Entra ID tenants.

   We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.

   We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.

   Thanks

   136 votes

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   Under Review  ·  13 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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2. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not work with MMS in the future as we completely launch the Business SMS Booster (Shared SMS Inbox).

   30 votes

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   New  ·  9 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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3. Option to display original callers name on AI transcription during transferred call.

   Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription

   116 votes

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   New  ·  17 comments  ·  Other  ·  Delete…  ·  Admin →
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4. Allow Administrator to disable "Auto-answer call" feature

   Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

   119 votes

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   14 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available! Learn more here.

5. Allow admins only to still use a password when all other users has enforced SSO.

   Allow admins only to still use a password when all other users has enforced SSO.

   17 votes

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   New  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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6. Remove Automatic check on "Add opt-out message" when sending SMS

   When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.

   66 votes

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   New  ·  11 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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7. increase maximum wait time in queue to 30 minutes

   I want to maximize my time frame from 15 minutes to 30 minutes on call wait time. This is to minimize the abandonment of calls moving forward.

   21 votes

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   New  ·  18 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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8. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

   In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
   1. Accept all calls
   2. Do not accept any calls
   3. Do not accept queue calls
   With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they have the RingCentral app on their cell phone, they might want to allow calls. At the end of the day, they may choose not to allow calls. Please add a fourth option to make “No change” to the RingCentral Call rule and “No change” to the RingCentral presence when MS Teams presence switches to “Away” or “Offline”.

   Here's the RC Support documentation. Scroll down to "Customizing call presence settings" https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
   1. Accept all calls
   2. Do not accept any calls
   3. Do not accept queue calls
   With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they… more

   53 votes

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   Implemented  ·  0 comments  ·  General Phone  ·  Delete…  ·  Admin →
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9. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.

   Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile

   •  

   30 votes

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   New  ·  6 comments  ·  Application  ·  Delete…  ·  Admin →
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10. Session Capacity Release upon Transfer Completion (Warm and Cold)

    Requirement: Currently, RingEX maintains a call leg as an active session against a user's 5-call limit for the entire duration of a call, even after that call has been successfully transferred to an external party. We are requesting that the system be enhanced to terminate the session and release that capacity "slot" on the user's extension immediately once the transfer is finalized.

    Benefit: This will allow agents who handle short intake calls followed by long-duration transfers to continue working without being blocked by the "Max simult. calls per OP DL" limit.

    14 votes

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11. MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.

    We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.

    Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?

    16 votes

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    New  ·  3 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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12. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    278 votes

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    Planned  ·  78 comments  ·  General Phone  ·  Delete…  ·  Admin →
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13. Enable Merge calls when Deskphone Pairing is enabled

    Enable Merge calls when Deskphone Pairing is enabled

    The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

    55 votes

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    New  ·  15 comments  ·  Application  ·  Delete…  ·  Admin →
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14. Support for Receiving Short Code SMS on RingCentral Numbers

    Description:
    Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).

    Background:
    Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.

    Problem Statement:
    Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:

    One-time passwords (OTP)
    Verification or authentication messages
    Alerts and notifications
    Marketing or engagement messages

    This limitation forces customers to rely on personal mobile numbers or external systems, creating inefficiencies and a fragmented user experience.

    Use Case:
    Businesses want to centralize communication within RingCentral, including receiving automated messages from banks, services, and applications that use short codes for outbound messaging.

    Requested Enhancement:
    Explore and implement a solution that would allow RingCentral numbers to receive short code messages, potentially through:

    Alternative routing mechanisms
    Carrier partnerships
    Message conversion or relay solutions
    Compliance-aligned workarounds within TCR guidelines

    Expected Benefit:

    Improved customer experience
    Reduced dependency on external mobile devices
    Enhanced messaging capabilities within the RingCentral platform
    Increased product competitiveness

    Description:
    Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).

    Background:
    Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.

    Problem Statement:
    Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:

    One-time passwords (OTP)
    Verification or authentication messages
    Alerts and notifications
    Marketing or engagement messages

    This limitation forces… more

    14 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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15. disable the SMS opt out box

    when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default

    we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.

    43 votes

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    New  ·  11 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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16. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.

    The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.

    Impact:

    Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.

    Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.

    22 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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17. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    69 votes

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    New  ·  6 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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18. Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls

    Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.

    Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.

    13 votes

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19. RingCentral App: Can features be customized?

    Subject: Can features be customized?
    Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.

    16 votes

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20. Block numbers from being manually dialed, not only on dialler or inbound.

    Currently we can stop a number dialled using the dialler, which prevents the number being called by checking the DNC list and inbound calls are blocked using the Blocked ANI.
    However a lot of our calls are made using the manual option and the blocked ANI does not stop this from being called.
    So please incorporate manual outbound calls being blocked from numbers in the blocked ANI list.

    14 votes

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