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  1. This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.

    Improve logging for all items that are added, moved, changed or amended within the Admin Portal.

    197 votes

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    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  2. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    77 votes

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  3. We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    37 votes

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  4. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    48 votes

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    New  ·  7 comments  ·  Admin Portal  ·  Admin →
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  5. As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    50 votes

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    6 comments  ·  Other  ·  Admin →
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  6. Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    34 votes

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    3 comments  ·  Application  ·  Admin →
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  7. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    147 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  8. Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    20 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  9. Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    29 votes

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    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
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  10. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    26 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    37 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  12. Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    15 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  13. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    14 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  14. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    34 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  15. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    15 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  16. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    32 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  17. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    22 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  18. The caller wanting to make sure multiple users can receive faxes and SMS.

    109 votes

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  19. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    34 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  20. Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    10 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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