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  1. Ability to download full life cycle of a call

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    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Daniel commented  · 

    If a caller transfers from a user's VM to a call group, we can not see the initial user in call log reporting; just the call group the caller ended on. You are able to see this data in the analytics portal, but not in a downloaded excel file. For a big company that has a lot of downloaded scheduled reports, this would be very helpful to see on those.