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20 results found

  1. Reporting Capability on IVR Menu for key presses

    I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each location has a key press and then a sub menu. I want to see rom my total number of calls daily - what % of calls are going to each location. Then the same thing from my Sub menu IVRs.

    57 votes
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  2. As a super admin ability to edit live report dashboards that are owned by someone else

    Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    16 votes
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  3. Average speed to answer per user

    Cant achieve to calculate correctly the average speed for a user to answer a call

    7 votes
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  4. Ability to change analytics time zone as needed

    Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: checking for a call in the time zone of the user especially when there is an issue with a call and they send the details of the call in their time zone then it would be beneficial for the admin to be able to adjust the call time zone in analytics in order to verify that it is the exact…

    7 votes
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  5. Report for the Voicemails that were already called back

    On an account that had many missed calls and voicemails, it would help if there is a report that will show on how many of the voicemails or missed calls were already handled/called back.

    4 votes
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  6. Favorite Live Report Dashboard

    The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locate the one your team uses.

    5 votes
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  7. Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

    This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This allows you to make a more accurate comparison in relation to call volume and productivity if Mondays are your busier days of the week. There are ways around this by pulling reports individually and compiling data, but having a shortcut would be nice!

    3 votes
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  8. Reports for overflowed calls

    Requesting to get a report that overflowed to a call queue, not including the direct calls.

    4 votes
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  9. Increase length of time reports are saved

    All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

    12 votes
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  10. RingCentral Analytics - Share and collaborate on saved reports

    We would like the ability to share reports we have configured saved with other users in RC Analytics.

    In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.

    31 votes
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  11. Can you add avg. handle time and avg. speed of answer to LOB Analytics?

    I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

    1 vote
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  12. Hourly Report on Analytics

    customer wants to have an option to generate automatic hourly call productivity report

    7 votes
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  13. Ability to download full life cycle of a call

    We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can't seem to get this level of detail on an export.

    19 votes
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  14. Need Reports Greater than 6 months, Need one year

    I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone useage from working from home.

    44 votes
    Planned  ·  5 comments  ·  Other  ·  Admin →
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  15. Future Date/Time Performance Subscriptions

    Really a disadvantage that RC doesn't have the ability to create subscriptions for future dates/times. Having to manually run a call report numerous times a day to get the daily rollup instead of just being able to let it run is honestly archaic.

    5 votes
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  16. Grant access to super admins to view active subscriptions for our end users

    Grant access to super admins to view active subscriptions for our end users Essential.

    7 votes
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  17. Call start times in hh:mm:ss.

    In simple call logs, Analytics-Performance Reports and Analytics-QoS-Call logs, call start times are only given in hh:mm.

    3 votes
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  18. True "All" option in User filter on Performance Reports

    Current functionality:The "Name" checkbox to include all users in the Users/Groups/Depts/IVRs/Queues filter seems to be setting the filter value to a static list of all current users. If I had saved a report yesterday that included all users, and we onboarded a few new team members today (including having them added to the phone system), the saved report does not include those incoming users. Instead, the filter maintains the static list that was set based on yesterday's users.The new users show up in the filter now, but I must manually add them to the list of included users either by…

    4 votes
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  19. Analytics for Standard users

    It seems I have to give admin rights to the portal in order to allow a manager to use Analytics. This is not the best practice especially if the manager loves to make changes that he/she don't care what the consequence is.

    2 votes
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  20. Read Only QoS dashboard that can be access through a link on customer Intranet page

    Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes
    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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