We would like the ability to report on how long users have the "Accept queue calls" option enabled.If an under-performing user is forgetting to re-enable the setting, or maybe even intentionally, it would be good to be able to provide evidence of that, "this user was available for queue calls for 9 hours on Thursday, from the start of their shift at 8:00am to the end of their shift at 5:00pm on Thursday" or "This user was available for queue calls for 4 hours on Thursday, from the start of their shift at 8:00am, until the start of their lunch at 12:00pm, but was not available again after".The graph could plot 1 for logged in, 0 for logged out. The chart could report an average or total time available for each user in the queue for the selected period.
We would like the ability to report on how long users have the "Accept queue calls" option enabled.If an under-performing user is forgetting to re-enable the setting, or maybe even intentionally, it would be good to be able to provide evidence of that, "this user was available for queue calls for 9 hours on Thursday, from the start of their shift at 8:00am to the end of their shift at 5:00pm on Thursday" or "This user was available for queue calls for 4 hours on Thursday, from the start of their shift at 8:00am, until the start of their lunch at 12:00pm, but was not available again after".The graph could plot 1 for logged in, 0 for logged out. The chart could report an average or total time available for each user in the queue for the selected period.