Settings and activity

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1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sacha commented  ·  Dec 6, 2023  ·  Edit…  ·  Delete…

   I agree. This piece of information is crucial for oversight.

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