← RingCentral Ideas Settings and activity 1 result found Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc 642 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 103 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Travis commented · Oct 25, 2021 · Edit… · Delete… ...working hours.. Report needed to verify employees are routinely in queue accepting calls. Create a weekly report that tells an ACD queue manager how long members of an ACD are not available for a queue call during the members working hours. Save Submitting...
...working hours.. Report needed to verify employees are routinely in queue accepting calls. Create a weekly report that tells an ACD queue manager how long members of an ACD are not available for a queue call during the members working hours.