Settings and activity
6 results found
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1 vote
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1 vote
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RINGCENTRAL
commented
Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. You can create dashboards and share it publicly in LOB Analytics. Also, LOB comes with in-built data visiblitiy controls where a queue managers gets to see data for their queues & members of the queue as long as they have access to analytics.Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team
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10 votes
An error occurred while saving the comment RINGCENTRAL
commented
Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours. Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team
An error occurred while saving the comment RINGCENTRAL
commented
Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours. Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team
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2 votes
An error occurred while saving the comment RINGCENTRAL
commented
Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with the ability to set your workdays, this will allow you to exclude weekends. This new product also features the ability to set granular times and filter data by business and after hours. Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team
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3 votes
An error occurred while saving the comment RINGCENTRAL
commented
Dear Customer, Dear Customer,Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. in LOB Analytics, you can download the graphs and the data behind it in the Xl download itself.Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team
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46 votes
An error occurred while saving the comment RINGCENTRAL
commented
Dear Customer, Thank you for your feedback on customization capabilities for Abandoned calls. We are happy to inform you that we have addressed your need in our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features customizable KPI builder where you can define how long the calls should be ringing to consider it an abandoned call or even filter out calls that had VM and many other conditions. We have also improved abandoned calls calculation to ensure the caller hangs up the call before is answered by the callee which should also take care of miscalculations. Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team
Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features KPI builder that you can use to create your own KPI and determine avg ringing time for abandoned calls.Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team