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Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.

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Ed shared this idea  ·   ·  Report…  ·  Admin →
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  • Lindsey commented  ·   ·  Report

    Hello. I tried the LOB Analytics but only see data for myself (user). How can I make custom reports using selected users from my organization?

  • RINGCENTRAL commented  ·   ·  Report

    Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours. Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team

  • RINGCENTRAL commented  ·   ·  Report

    Dear Customer, Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to set your work days, as well as filter data by business and after hours. Learn more about LOB Analytics here: Refer User GuideWatch Video Tutorials -RingCentral Analytics Team

  • guest guest commented  ·   ·  Report

    I am really not sure why this isn't a feature. The Reports are not usable without being to obtain data from only when the user's business hours are in play. How can you display a % Missed when calls are coming in when the user is off work?

  • John commented  ·   ·  Report

    Incredible that this does not already exist

  • Sara commented  ·   ·  Report

    I would love to have this. Please help businesses have this information available.

  • Josh commented  ·   ·  Report

    I'm surprised there isn't more interest in this idea. Often, we are only concerned with Queue performance during our business hours, not outside. This is especially frustrating considering that RC labels these calls as Abandoned even if the caller leaves a Voicemail.

  • Idan commented  ·   ·  Report

    this is a bug not a feature request. The system's inability to take into account the business hours is outragious and provides inaccurate performance metrics.

  • AdminBecky (Admin, RingCentral) commented  ·   ·  Report

    This is a feature that can be found in Contact Center. We'll make sure to keep this idea here in the event that we see a groundswell of other users requesting the feature.

  • Idan commented  ·   ·  Report

    I'd add to that, Performance reports should take into consideration Business Hours. How can performance be measured if I get a metric for Missed Calls that include calls in Off Hours?!