Settings and activity
8 results found
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3 votes
An error occurred while saving the comment -
170 votes
An error occurred while saving the comment While this may appear to be an analytics-related issue, it is actually a system-wide behavior that reflects how the platform processes and treats the data overall. Analytics, as usual, is positioned at the end of the flow to represent and reflect what the system ultimately produces.
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69 votes
An error occurred while saving the comment Should be partially addressed by https://jira.ringcentral.com/browse/INIT-26295
AdminIgor
(Principal Product Manager, RingCentral)
supported this idea
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31 votes
An error occurred while saving the comment @Ryan, could you please record your short demo to illustrate this case. Thank you!
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4 votes
An error occurred while saving the comment Could we be more specific and clarify what particular report and metric we are talking about.
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5 votes
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10 votes
An error occurred while saving the comment Agent Name and Email Address are already available in RCX Analytics Historical Reporting.
Active and Inactive Agents is coming in Q4'24/Q1'25. -
3 votes
An error occurred while saving the comment Accepted.
This feature is available in RCX Analytics:
Filtering Historical Data to Specific Time Windows Within a Day
Question: Can I filter historical reports to a specific time window within a single day (e.g., 2-hour, 8-hour windows)?
Answer: Yes. RCXA supports sub-day time window filtering through two complementary approaches. Note: You must be in EDIT mode on the report or dashboard to add these filters, and you must save your changes for them to be applied and available for future use.
Entering Edit Mode (Analyzer View)
Open the historical report or dashboard
Click the Edit button (typically in the top toolbar)
The interface switches to edit mode, also known as Analyzer view, where additional filter options become available
Approach 1: Filter by Specific Day(s) of Week
Once in edit mode:
Click the date/time filter (showing "All time" or a selected date range)
Click "+ Additional filter"
From the available Date attributes, select Day of Week
Choose specific days (e.g., Monday, Wednesday, Friday)
Click Apply
This isolates your data to interactions occurring on specific days of the week within your selected date range.
Approach 2: Filter by Specific Hours
Once in edit mode:
Click the date/time filter (showing "All time" or a selected date range)
Click "+ Additional filter"
From the available time-related attributes, select one of:
Started Hour — filters to specific hours (0-23)
Started Half Hour — filters to 30-minute intervals
Started Minute — filters to minute-level precision
Choose the specific hours/times you need (e.g., hours 14-21 for a 2pm-10pm window)
Click Apply
This isolates your data to interactions occurring within specific hours of the day.
Combining Filters
You can combine both approaches by clicking "+ Additional filter" multiple times to add both Day of Week and Started Hour filters simultaneously.
Saving Your Changes
After configuring your filters in edit mode, click Save to apply and persist the changes to the dashboard. Your filter configuration will then be available for future use whenever you open that report or dashboard.
Creating a Custom Report
Alternatively, you can create a custom report by cloning a standard report or building from scratch. In the Analyzer view, configure these time-based filters pre-configured. This approach is useful if you need a dedicated view with specific time window filtering. Use the available time-related attributes and dimensions, then save it for recurring use.