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5 results found

  1. RingCX - Option not to count outbound queue calls within inbound reporting stats

    27 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminIgor (Group Product Manager, Contact Center Analytics, RingCentral) commented  · 

    @Ryan, could you please record your short demo to illustrate this case. Thank you!

  2. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

    2 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminIgor (Group Product Manager, Contact Center Analytics, RingCentral) commented  · 

    Could we be more specific and clarify what particular report and metric we are talking about.

  3. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  4. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminIgor (Group Product Manager, Contact Center Analytics, RingCentral) commented  · 

    Agent Name and Email Address are already available in RCX Analytics Historical Reporting.
    Active and Inactive Agents is coming in Q4'24/Q1'25.

  5. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminIgor (Group Product Manager, Contact Center Analytics, RingCentral) commented  · 

    Accepted.