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7 results found

  1. Wrap Time / After Contact Work

    155 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminIgor (Principal Product Manager, RingCentral) commented  · 

    While this may appear to be an analytics-related issue, it is actually a system-wide behavior that reflects how the platform processes and treats the data overall. Analytics, as usual, is positioned at the end of the flow to represent and reflect what the system ultimately produces.

  2. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminIgor (Principal Product Manager, RingCentral) commented  · 

    Should be partially addressed by https://jira.ringcentral.com/browse/INIT-26295

    AdminIgor (Principal Product Manager, RingCentral) supported this idea  · 

  3. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminIgor (Principal Product Manager, RingCentral) commented  · 

    @Ryan, could you please record your short demo to illustrate this case. Thank you!

  4. Defining "Other'" Category in RingCX Historical Reports and Historical Dashboards

    4 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminIgor (Principal Product Manager, RingCentral) commented  · 

    Could we be more specific and clarify what particular report and metric we are talking about.

  5. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

    10 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminIgor (Principal Product Manager, RingCentral) commented  · 

    Agent Name and Email Address are already available in RCX Analytics Historical Reporting.
    Active and Inactive Agents is coming in Q4'24/Q1'25.

  7. Realtime Dashboard>Today's Calls to become Today's Interactions

    2 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    AdminIgor (Principal Product Manager, RingCentral) commented  · 

    Accepted.