Settings and activity

5 results found

1. Add Priority event to requeue calls when agents are busy/unavailble but connected to the queue

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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   Hugo shared this idea  ·  Jan 9, 2026

2. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

   7 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hugo supported this idea  ·  Aug 22, 2025

3. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   25 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hugo supported this idea  ·  Aug 1, 2025

4. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   62 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Hugo supported this idea  ·  Apr 4, 2025

5. RingCX Digital Message Notification Improvements

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   44 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Hugo supported this idea  ·  Apr 4, 2025