When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.
When logging out of RCX or refreshing: mails in task mode assigned to an agent move to the Inbox instead of being kept on the task mode. the idea is to "keep" digital tasks assigned for a certain time with the same agent even if he refreshes the browser or disconnect from RingCX.
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Ali
shared this idea
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Ali
commented
the is the current behaviour : When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.