Settings and activity

13 results found

1. Grouping Trackers

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway supported this idea  ·  Jun 25, 2025

2. RingSense Interactions Tab

   3 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway supported this idea  ·  Jun 25, 2025

3. Advanced People/Team view in RingSense

   4 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway supported this idea  ·  Jun 25, 2025

4. Ability to remove/delete implicit teams within RIngSense

   13 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway supported this idea  ·  Jun 25, 2025

5. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Robert Galloway supported this idea  ·  Jun 19, 2025

6. Scorecard with templated script options to provide answers

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway shared this idea  ·  May 22, 2025

7. RingSense: Allow for if/then questions on scorecards or optional questions.

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   You can now mark questions as required or optional in ACE

   Robert Galloway supported this idea  ·  May 22, 2025

8. Comprehensive Data Download from RingSense

   23 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway supported this idea  ·  May 22, 2025

9. Template Tab with Pre-Configured Questionnaire

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Robert Galloway supported this idea  ·  May 22, 2025

10. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    ACE (formerly RingSense) now supports various UK specific redaction entities. You can find those in the Admin Settings -> Organization (tab) -> Information Redaction section

    Robert Galloway supported this idea  ·  May 22, 2025

11. add n/a to the yes/no responses on scorecards

    11 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.

    Robert Galloway supported this idea  ·  Apr 10, 2025

12. Scorecard Additional Option

    8 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.

    You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.

    Robert Galloway supported this idea  ·  Apr 10, 2025

13. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    25 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Robert Galloway supported this idea  ·  Apr 3, 2025