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3 results found

  1. Position in Queue Announcement

    48 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kim supported this idea  · 
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    Kim commented  · 

    This is a highly needed feature in RingCX. It would be beneficial to have this integration at the queue level, allowing the system to accurately track and provide the actual number of people who have called in.

  2. caller id

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kim commented  · 

    Requesting a feature to display the caller's name on the agent's side when a call is received, and to also display the caller's name in RingCX analytics.

    Kim supported this idea  · 

  3. Call Parking in RingCX

    12 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Kim supported this idea  ·