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  1. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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    Kim Pajarito supported this idea  · 
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    Kim Pajarito commented  · 

    This is a highly needed feature in RingCX. It would be beneficial to have this integration at the queue level, allowing the system to accurately track and provide the actual number of people who have called in.

  2. caller id

    4 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kim Pajarito commented  · 

    Requesting a feature to display the caller's name on the agent's side when a call is received, and to also display the caller's name in RingCX analytics.

    Kim Pajarito supported this idea  · 

  3. Call Parking in RingCX

    12 votes

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    Under Review  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Kim Pajarito supported this idea  ·