Settings and activity

4 results found

1. RingCX Dialer Completed Lead list Notification

   4 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Suzzette commented  ·  Oct 16, 2024  ·  Edit…  ·  Delete…

   would be very helpful to let admins know a cycle of leads has been completed

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   Suzzette supported this idea  ·  Oct 16, 2024

2. Report associating IVR data with transferring agent for post-call surveys

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   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Suzzette shared this idea  ·  Oct 7, 2024

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   475 votes

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   Future Consideration  ·  68 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Suzzette supported this idea  ·  Oct 7, 2024

4. RCX - Incoming Call, pops up in front of all the applications

   24 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Suzzette supported this idea  ·  Jun 28, 2024