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Settings and activity

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  1. RingCX Dialer Completed Lead list Notification

    5 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Suzzette Borreta commented  · 

    would be very helpful to let admins know a cycle of leads has been completed

    Suzzette Borreta supported this idea  · 

  2. Report associating IVR data with transferring agent for post-call surveys

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Suzzette Borreta shared this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    549 votes

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    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Suzzette Borreta supported this idea  ·