Settings and activity

138 results found

1. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

2. RingCX Chats are being forwarded to Ignored message.

   3 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Implemented.

   Only messages that are ignored or auto-ignored will go to ignored messages

   Mark Colmenares supported this idea  ·  Apr 7, 2026

3. Easier Contact Centre Management Solution

   16 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

4. Missed Message Alert Customization

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

5. Add info about customer message nature in API and log

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

6. Give meaningful error message when trying to move number assigned to ring cx to inventory

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   Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

7. RingCX custom report that includes actual message in digital email.

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

8. Feature Request: Customizable Callback Setup Confirmation Message in RingCX

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

9. Add an interrupt message to queue events

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

10. Display a message informing the callback

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

11. Revert to previous text message layout with visible previous message chain when initiating a new text

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

12. Clarify Error Message for Unsupported Transfers from RingCX to RingEX Extensions

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

13. RCX | Press pound (#) Message

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

14. RingCX Digital Message Notification Improvements

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    48 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

15. Maintaining Cohesive Threads with Individual Customers

    5 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    If the following options are checked:

    • Threading heuristics
    • Common ancestors threading

    Then replies to the same thread should be aggregated to the same thread and conversation will be reopened

    Please provide examples (thread id) if this is not the case

    Mark Colmenares supported this idea  ·  Apr 7, 2026

16. Ability to limit SMS channel selection when creating an outbound SMS message

    34 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

17. Social Media Comment Threads - Lock Ability

    34 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

18. Improvements to Ignored Message Functionality

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

19. Send another SMS to the same thread in RingCX.

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

20. Show the entire message and not strip away an email thread and only leave the newest message

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026