← RingCentral Ideas

Settings and activity

12 results found

  1. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  2. Ability to search for contact name in Outbounds SMS (CRMs)

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  3. Increase size of Local Connect Buckets

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  4. Allow adjustments to a Local Connect Bucket

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  5. exclude specific area code in local connect

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  6. Caller ID name should be visible for Toll Free

    137 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Colmenares supported this idea  · 

  7. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

    9 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  8. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  9. Option to remove RNA state

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  10. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark Colmenares supported this idea  · 

  11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Mark Colmenares commented  · 

    This should be available in any agent status

    Mark Colmenares supported this idea  · 

  12. Report associating IVR data with transferring agent for post-call surveys

    9 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mark Colmenares supported this idea  ·