Settings and activity

19 results found

1. Visibility into who changed an agent state in Contact Center

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Sep 26, 2025

2. Ability to search for contact name in Outbounds SMS (CRMs)

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   7 votes

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   Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Aug 13, 2025

3. Overall Platform Intuitiveness and Team Adoption

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Aug 5, 2025

4. Efficiency in Searching and Retrieving Customer Correspondence

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Aug 5, 2025

5. Maintaining Cohesive Threads with Individual Customers

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   If the following options are checked:

   • Threading heuristics
   • Common ancestors threading

   
   

   Then replies to the same thread should be aggregated to the same thread and conversation will be reopened

   
   

   Please provide examples (thread id) if this is not the case

   
   

   
   

   Mark Colmenares supported this idea  ·  Aug 5, 2025

6. Flexibility in Assigning and Managing Email Communications

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Aug 5, 2025

7. call offers for the longest wait time

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Jul 30, 2025

8. Quality of Service (QoS) Portal for RingCX Calls

   50 votes

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Jul 28, 2025

9. Salesforce embedded Agent to have "All messages" for agents to view old/closed messages

   9 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Jun 3, 2025

10. Increase size of Local Connect Buckets

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  May 16, 2025

11. Allow adjustments to a Local Connect Bucket

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  May 16, 2025

12. exclude specific area code in local connect

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  May 16, 2025

13. Caller ID name should be visible for Toll Free

    138 votes

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    Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Mar 21, 2025

14. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

    9 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Feb 19, 2025

15. Change color of lettering to red when agent goes into RNA Status.

    9 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Feb 19, 2025

16. Option to remove RNA state

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Feb 19, 2025

17. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Jan 8, 2025

18. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares commented  ·  Oct 17, 2024  ·  Edit…  ·  Delete…

    This should be available in any agent status

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    Mark Colmenares supported this idea  ·  Oct 17, 2024

19. Report associating IVR data with transferring agent for post-call surveys

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    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Oct 7, 2024