Settings and activity

18 results found

1. Notification for WFM schedule adherence

   8 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Brenda supported this idea  ·  Mar 6, 2024

2. send pop ups to members of a queue when a call is waiting to be answered

   8 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

3. Allow scheduling of prebuilt reports

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

4. WFM - Allow notes from request to appear in the schedule

   5 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

5. Contact Center - Ability to map multiple unavailable codes to after call work

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

6. WFM ability to separate scheduling units by role

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

7. New report: approver time off details

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

8. Force all agents to log out at X time

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

9. Able to filter on activity type on adherence report

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Brenda supported this idea  ·  Mar 6, 2024

10. WFO Pro - Option to customise Service Level Calculation

    7 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

11. recording system that flags calls that use inappropriate language

    8 votes

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    Planned  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

12. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    10 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

13. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

14. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

    12 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

15. WFM Pro - Able to sort the schedule by agent/start time

    17 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

16. QM – Evaluation Notifications – More Than One User

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Brenda supported this idea  ·  Mar 6, 2024

17. Agent Adherence grace period

    4 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Brenda shared this idea  ·  Mar 6, 2024

18. Add Blackout days for Timeoff

    3 votes

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    1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Brenda shared this idea  ·  Mar 6, 2024