← RingCentral Ideas

Settings and activity

18 results found

  1. Notification for WFM schedule adherence

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  2. send pop ups to members of a queue when a call is waiting to be answered

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  3. Allow scheduling of prebuilt reports

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  4. WFM - Allow notes from request to appear in the schedule

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  5. Contact Center - Ability to map multiple unavailable codes to after call work

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  6. WFM ability to separate scheduling units by role

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  7. New report: approver time off details

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  8. Force all agents to log out at X time

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  9. Able to filter on activity type on adherence report

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  10. WFO Pro - Option to customise Service Level Calculation

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  11. recording system that flags calls that use inappropriate language

    7 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  12. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  13. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  14. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  15. WFM Pro - Able to sort the schedule by agent/start time

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  16. QM – Evaluation Notifications – More Than One User

    15 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Brenda supported this idea  · 

  17. Agent Adherence grace period

    4 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Brenda shared this idea  · 

  18. Add Blackout days for Timeoff

    2 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Brenda shared this idea  ·