WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added
To have the option that the automatic scheduler can schedule breaks and lunches after the team has inputted any manual meetings/off phone work. MTVH has a lot of off phone work which is manually scheduled in after the shifts have been scheduled. Some manually added work can be scheduled over break - this then overwrites all the breaks/lunches that have be automatically scheduled. The WFM specialist then has to add lunches and breaks back manually at indivdual level - which causes a lot of extra time for me to schedule. It would be a great help if the tool had the option to schedule breaks and lunches automatically - without overwriting any manually added meetings or other work.
 Caroline
    
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Caroline
    
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       Teckela
    
 commented Teckela
    
 commentedIt would be a great help if the system would optimize breaks and lunches around events scheduled. Using the meeting scheduler or future activities is not helpful when I have to go back and manually add breaks and lunches for the contact center. Then you still run the risk of an oversight. 
