Settings and activity

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1. View individual responses in calibration report

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Greg commented  ·  May 28, 2024  ·  Edit…  ·  Delete…

   Need this capability in order to effectively calibrate WFO scorecards/responses.

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   Greg shared this idea  ·  May 28, 2024

2. Agent State log by agent, group of agents

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Greg shared this idea  ·  Apr 12, 2024