Settings and activity

13 results found

1. Duration Total

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  May 20, 2025

2. Scorecard Additional Option

   8 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.

   You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.

   Amanda shared this idea  ·  Oct 10, 2024

3. AI Coach Feedback WITH timestamped feedback

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Amanda supported this idea  ·  Aug 20, 2024
   Amanda shared this idea  ·  Jul 24, 2024

4. Objections

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  Aug 20, 2024

5. Rotating through Filtered calls

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Edit…  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  Jul 29, 2024

6. Rep Profile

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Amanda shared this idea  ·  Jul 24, 2024

7. RingSense Dashboard based landing page to drive adoption and insight

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Amanda supported this idea  ·  Jul 24, 2024

8. Ability to add a summary note to recordings saved in a Library

   11 votes

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   Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Amanda supported this idea  ·  Apr 17, 2024

9. Ability for managers to select which user scorecard is for

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   Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Amanda supported this idea  ·  Apr 17, 2024

10. Add @mention into RingSense for feedback/Comment

    14 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Amanda supported this idea  ·  Apr 17, 2024

11. RingSense Sentiment Playback Tracking/Pinpoint

    19 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Amanda supported this idea  ·  Apr 17, 2024

12. Adding Custom Notifications within RingSense

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    Amanda supported this idea  ·  Apr 17, 2024

13. RingSense: Customizable Powerskill Benchmarks

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    23 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now available to admins.

    As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

    Amanda supported this idea  ·  Apr 17, 2024