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  1. Analytics report for IVR key presses

    53 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    581 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David commented  · 

    I agree. This is something we would like to be implemented and looking online, a lot of other businesses as well.

    David supported this idea  ·