Settings and activity

35 results found

1. edit transcripts

   28 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

2. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

3. Ability to copy and paste custom rules for Holiday Exceptions

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   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

4. call park recording

   17 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

5. Spanish Support for RingSense Transcription and Translation (to English)

   36 votes

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   9 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See the Language dropdown in the Organization tab in Admin Settings.

   Aaron supported this idea  ·  May 14, 2025

6. Customize ring tone for different call queue calls

   8 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

7. download transcript after the call is finished

   10 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

8. Make voice mail length adjustable

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

9. Transcripts for Meetings >2 hours

   22 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

10. AI call summary in the admin portal

    28 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

11. disable video meeting

    3 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

12. automatically email recordings & transcripts

    20 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

13. Add the option to export AI notes and transcripts through the admin portal

    47 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

14. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

15. To have the ability or option to transcribe an existing call Recording

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025