Settings and activity

32 results found

1. Disable Recording Function for Specific Users

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aaron commented  ·  Nov 5, 2025  ·  Edit…  ·  Delete…

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2. Add an icon to easily copy and paste the call transcript

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

3. Ability to create a folder with specified/assigned user visibility

   7 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

4. Hebrew Language Transcription Support

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

5. Recording Internal Video Meetings

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

6. Customizable reports

   11 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

7. call monitoring

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

8. translator

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

9. Translate other languages into English in the transcripts

   3 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Aaron supported this idea  ·  May 14, 2025

10. Call ID That is attached to the initial conversation should also be visible on the ring sense.

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

11. Make it easier to forward a call recording from the review page

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

12. Ability to remove/delete implicit teams within RIngSense

    10 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

13. Instant Notifications added to views

    10 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is now available in your account. You can create a saved view and use it to subscribe for immediate notifications/alerts for the view.

    
    

    You can find additional details in the attached image.

    
    

    Aaron supported this idea  ·  May 14, 2025

14. call recording and csat scores

    9 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

15. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Aaron supported this idea  ·  May 14, 2025

16. add admin ability to delete calls /insights/ai tracking / transcripts ect

    12 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback.

    
    

    I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.

    
    

    Aaron supported this idea  ·  May 14, 2025

17. Export scorecard data

    42 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

    
    

    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

    
    

    Additionally, you can now schedule reports with the following key benefits:

    • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
    • Time savings: Eliminates manual effort in pulling and sharing data
    • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

    
    

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

    
    

    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

    
    

    Additionally, you can now schedule reports with the following… more

    Aaron supported this idea  ·  May 14, 2025

18. edit transcripts

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

19. When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer

    3 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025

20. Ability to copy and paste custom rules for Holiday Exceptions

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    2 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Aaron supported this idea  ·  May 14, 2025