This is frustrating, I spent a couple hours trying to see what I was doing wrong when I saw a massive 4X difference between the two dashboards. In fact, I had to call Support. They noted this is a known "difference". I have to admit, I am truly dumbfounded how something as simple as Total Calls per day for a given Queue can be literally off by a factor of 4X between the Business Analytics and Performance Reports. My support person, Angie, was perfect... but this is not a "difference"... this is a bug that should be fixed. It is impacting how people manage business if they are not aware of this.
Richard
supported this idea
·
This is frustrating, I spent a couple hours trying to see what I was doing wrong when I saw a massive 4X difference between the two dashboards. In fact, I had to call Support. They noted this is a known "difference". I have to admit, I am truly dumbfounded how something as simple as Total Calls per day for a given Queue can be literally off by a factor of 4X between the Business Analytics and Performance Reports. My support person, Angie, was perfect... but this is not a "difference"... this is a bug that should be fixed. It is impacting how people manage business if they are not aware of this.