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  1. Sync RingCentral Desktop Application With RingCX

    279 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Elizabeth commented  · 

    This forces agents to have to remember to go on DND on their desk or soft phones to not be interrupted when they are on the CX dialer.

    Elizabeth supported this idea  · 

  2. Support Edge Browser

    15 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Elizabeth supported this idea  · 

  3. In Que Callbacks are treated as inbound calls, use inbound agent whisper and inbound agent script

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Elizabeth shared this idea  · 

  4. Scheduled timed callbacks should be incorporated into an outbound campaign for an entire team, not scheduled for a specific agent.

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Elizabeth shared this idea  ·