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Settings and activity

11 results found

  1. Sync RingCX and RingSense customer data

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Stephen supported this idea  · 

  2. LIVE TRANSFER

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Stephen supported this idea  · 

  3. Option to apply Campaign Criteria Custom Fields when setting Lead Search filters.

    3 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Stephen supported this idea  · 

  4. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Stephen supported this idea  · 

  5. Dashboard for agents and supervisors in RingCX

    85 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Stephen supported this idea  · 

  6. Function to Disable Extensions

    33 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Stephen supported this idea  · 

  7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    130 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Stephen supported this idea  · 

  8. Over all counts for all the leads

    3 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Stephen supported this idea  · 
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    Stephen commented  · 

    Ideally for the closed 5,000 leads if you can see how those other 5,000 were also dispositioned

  9. Assign managers to agents in bulk

    10 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

    Stephen supported this idea  · 

  10. Remove RingSense from agent view

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Stephen supported this idea  · 

  11. dial number

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Stephen shared this idea  ·