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8 results found

  1. Cost Centers built in RCX

    37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Stephen supported this idea  · 

  2. Dashboard for agents in RingCX | Agent platform.

    52 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. Function to Disable Extensions

    28 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    83 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Over all counts for all the leads

    3 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Stephen supported this idea  · 
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    Stephen commented  · 

    Ideally for the closed 5,000 leads if you can see how those other 5,000 were also dispositioned

  6. Assign managers to agents in bulk

    8 votes

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    2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Stephen supported this idea  · 

  7. Remove RingSense from agent view

    8 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  8. dial number

    1 vote

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Stephen shared this idea  ·