Settings and activity

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1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Juan commented  ·  Jul 15, 2024  ·  Edit…  ·  Delete…

   This should be a native report for all administrators to track usage of users.

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   Juan supported this idea  ·  Jul 15, 2024