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Settings and activity

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  1. Ability to generate reports that track an agents status historically, like when they're available/not available.

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Trevon shared this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. option to view individual SMS logs for non-admin roles

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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