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Settings and activity

5 results found

  1. Ability to move columns on Agent Stats screen. Much like Analytics where you can move meaningful columns into your view and move less import

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Newbridge shared this idea  · 

  2. Adjustment - Cancel call transfer Label

    17 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Newbridge commented  · 

    Cx transfers are cancelled by clicking END on agent screen. You are then presented with 3 options to hang up for all, hang up your own line or hang up the transfer, IE cancel the transfer and take the call back.

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Newbridge supported this idea  · 

  4. dashboards data refresh time

    62 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  5. Auto answer management options separately for inbound and outbound calling

    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Newbridge supported this idea  ·