At our credit union, we are pretty split with some employees working on the REX system and others working on the RCX system. For 10+ years, employees were used to simply dialing a 4-digit ext to get to a specific department, branch, or person. While we understand that we can simply search for a department/branch/individuals name to make or transfer a call, there is a lot of "muscle" memory there for the 4-digit extensions. It would be extremely beneficial for out company if from either the RCX OR REX side, that 4-digit ext could be used in the same manner as with out previous systems.
Beth
supported this idea
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At our credit union, we are pretty split with some employees working on the REX system and others working on the RCX system. For 10+ years, employees were used to simply dialing a 4-digit ext to get to a specific department, branch, or person. While we understand that we can simply search for a department/branch/individuals name to make or transfer a call, there is a lot of "muscle" memory there for the 4-digit extensions. It would be extremely beneficial for out company if from either the RCX OR REX side, that 4-digit ext could be used in the same manner as with out previous systems.