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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    566 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Frances commented  · 

    I am frankly shocked that RC does not have the ability to see if a user is "accepting queue calls" LIVE. Running a query later is secondary to this. I want both the ability to query it and most importantly see it LIVE. This is extremely limiting, and frustrating, otherwise.

    Frances supported this idea  ·