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  1. Automatic language detection to route calls to language-specific AI scorecards

    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Monica supported this idea  · 

  2. Display User Extension Number When Transferring From RingCX To RingEX

    27 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Monica commented  · 

    This is extremely important for our team, who is the only team in the firm using Cx so when we try to transfer the calls to Ex users they cannot tell who is calling, they don't know that it is the call center trying to reach them with a caller that needs to talk to them, this creates delays.

    Monica supported this idea  ·