This is extremely important for our team, who is the only team in the firm using Cx so when we try to transfer the calls to Ex users they cannot tell who is calling, they don't know that it is the call center trying to reach them with a caller that needs to talk to them, this creates delays.
Monica
supported this idea
·
This is extremely important for our team, who is the only team in the firm using Cx so when we try to transfer the calls to Ex users they cannot tell who is calling, they don't know that it is the call center trying to reach them with a caller that needs to talk to them, this creates delays.