Display User Extension Number When Transferring From RingCX To RingEX
Ability to display user extension number of the transferring agent when a call is being transferred from RingCX to RingEX users.
Whenever an agent from RingCX transfers a call to a RingEX agent, the RingEX user would like to see who internally from RingCX agents are calling them helping them easily identify who from the RingCX agent are calling them.
Von
shared this idea
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Monica
commented
This is extremely important for our team, who is the only team in the firm using Cx so when we try to transfer the calls to Ex users they cannot tell who is calling, they don't know that it is the call center trying to reach them with a caller that needs to talk to them, this creates delays.
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Steve
commented
Hello RC folks. Yes, this is extremely important for our clients. I had thought this would be remedied with the single pane of glass(SPOG). However, I find when a CX agent conducts a supervised transfer to a EX user, the EX user sees the main EX superadmin account as opposed to the specific agent doing the transfer. This is extremely important in a contact center environment which calls don't end in the CX but require assistance from non-contact center EX users. For instance, an agent may be trying to reach an EX user such as a billing or service related person outside of the contact center for assistance with a customer they have on the phone. The EX user they are attempting to reach will make it a priority answering the call if they see it is a specific agent in the contact center attempting to reach them.
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Malcolm
commented
Very good idea and would provide a much better user experience for EX users!