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1. Enable syncing of contact/address book across all users

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   23 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

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   Kelly commented  ·  Sep 10, 2024  ·  Edit…  ·  Delete…

   really surprised this isn't an option already. adding contacts per agent is really time consuming and frustrating
   we just integrated our RC w/ Zendesk and since the contact names arent the same it's making the integration messy

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   Kelly supported this idea  ·  Sep 10, 2024