Settings and activity
35 results found
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3 votes
AdminJessica H.
(Admin, RingCentral)
shared this idea
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1 vote
An error occurred while saving the comment -
18 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
In general we allow up to 5 logins from soft clients per extension without digital line. That cannot be extended. However, you're able to buy additional extensions and setup call forwarding group under the main 101 extension. Or consider Call Queue, depending on the actual workflow.
What the original request is describing applies to shared line group which all assumes different users with their own hard phones-- is this correct? What is your current set up like, which devices are being used?
Thank you!
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214 votesThis is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hey Peter! You can turn off the call waiting audio alert under Settings - Notifications - Call waiting audio alert and select Silent.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Thanks for the comment Edward-- we've merged the two ideas.
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162 votesHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi Danielle, I checked with our product manager ande was advised this should still work on Yealink hardphones.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
We understand your point here Travis. We just wanted to provide some clarity on how Call Queue Pickup can work. On the hard phones, you can leave that "Ring my phone when any user I am monitoring rings" setting off, but you will only get the lamp lit when another queue call comes in; no audible indicator. We do realize that is not ideal, but wanted to share all current options!
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566 votesThis is now live! Check it out in app under Notifications and Audio
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Great, glad it's working!
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi Alex, this only works for audio calls, not video calls. Just wanted to clarify which one you were utilizing when this happened. Thanks!
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi Sandra, It's not a toggle per call, it is a setting you elect to apply to all calls.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi Julien, I'll check on this for you.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi Steve, It's available on desktop as well, please make sure you're on the latest version. Download the latest version here.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
This feature has been delayed to end of February 2023.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.
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17 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, this should be seeing improvements as of October 2022. Thanks!
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11 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi all, this is a known issue that has a fix in upcoming release 22.4.10. Pending finalized date for rollout, but it should be coming soon.
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92 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, for Mitel devices DND sync, Call Logs sync, and Personal Contacts sync are all planned (Q4 - Q1 depending on the model). Thanks!
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49 votesUpdate as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Coming December 2022: the ability to export and save SMS conversations.
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80 votes
Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, this is planned for the first half of 2023! Will update when we have more information and specific dates.
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15 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi Josh, this should now be available. If Company Directory settings are not enabled on your account, a support ticket will need to be submitted: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html. The steps to access will be open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Okay, sorry all! Some wires got crossed, this is not GA yet. I've put the status in 'planned' and will update to 'implemented' once it is available for everyone.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, This is available now. To implement: open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".
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20 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, learn more about enabling RingCentral for Intune here: https://support.ringcentral.com/article/Enabling-RingCentral-Intune.html
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70 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hey Jerry, I confirmed with the product manager for phone that you'll be able to add custom cover pages and use them as default.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Sorry for the confusion everyone, the feature is finished being built but won't be available in app until the end of the month. Almost there! I changed the status back to planned and will mark it as implemented once the feature rolls out in version 22.2.3. Thank you for your patience.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
For more information on how to upload custom fax cover pages, check out this Knowledge Base article: https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html#email.
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31 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi all, Workaround for having a company fax: send the fax to a message only extension and set up shared voicemail with desired fax recipients.
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13 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi everyone, this is a premium and ultimate feature: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html. Manager can set agent's queue status differently available/unavailable in multiple call queues. Manager can also allow agent to set their own queue status differently in multiple call queues.
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114 votes
Admins, learn how to set up this feature here!
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hi all, check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.
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6 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hello, we're going to mark this ideas as implemented as you can allow the operator extension to be a call queue, and invite you to vote on this idea specific to texting from the main number: https://ideas.ringcentral.com/ideas/ENTCOM-I-141You're able to set the dial 0 option to connect to extension/call queue. To learn how to do so, please review this article: https://support.ringcentral.com/article/9796.html
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8 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hello, this is available: https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html
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32 votes
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hello, Can you confirm how the agent is configured to answer calls and which devices are they using?
An error occurred while saving the comment AdminJessica H.
(Admin, RingCentral)
commented
Hello, You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html
Hi Eileen,
Can you expand on your use case for this request? Are you able to only use the browser app instead of the desktop app-- then the desktop app wouldn't ring?
Thank you!