← RingCentral Ideas

Settings and activity

35 results found

  1. Cancelling a requeued call

    3 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    AdminJessica H. (Admin, RingCentral) shared this idea  · 

  2. I prefer on my desktop to have incoming calls ring in my browser & not on the RingCentral desktop app

    1 vote
    Needs More Information  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Eileen,

    Can you expand on your use case for this request? Are you able to only use the browser app instead of the desktop app-- then the desktop app wouldn't ring?

    Thank you!

  3. Increasing number of logins on one extension

    18 votes
    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    In general we allow up to 5 logins from soft clients per extension without digital line. That cannot be extended. However, you're able to buy additional extensions and setup call forwarding group under the main 101 extension. Or consider Call Queue, depending on the actual workflow.

    What the original request is describing applies to shared line group which all assumes different users with their own hard phones-- is this correct? What is your current set up like, which devices are being used?

    Thank you!

  4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    215 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hey Peter! You can turn off the call waiting audio alert under Settings - Notifications - Call waiting audio alert and select Silent.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Thanks for the comment Edward-- we've merged the two ideas.

  5. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Danielle, I checked with our product manager ande was advised this should still work on Yealink hardphones.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    We understand your point here Travis. We just wanted to provide some clarity on how Call Queue Pickup can work. On the hard phones, you can leave that "Ring my phone when any user I am monitoring rings" setting off, but you will only get the lamp lit when another queue call comes in; no audible indicator. We do realize that is not ideal, but wanted to share all current options!

  6. Mute incoming call notifications while currently on a call

    566 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Great, glad it's working!

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Alex, this only works for audio calls, not video calls. Just wanted to clarify which one you were utilizing when this happened. Thanks!

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Sandra, It's not a toggle per call, it is a setting you elect to apply to all calls.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Julien, I'll check on this for you.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Steve, It's available on desktop as well, please make sure you're on the latest version. Download the latest version here.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    This feature has been delayed to end of February 2023.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.

  7. Video Screen Share and Recordings are VERY blurry on high resolution screens

    17 votes
    Implemented  ·  6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, this should be seeing improvements as of October 2022. Thanks!

  8. REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

    11 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi all, this is a known issue that has a fix in upcoming release 22.4.10. Pending finalized date for rollout, but it should be coming soon.

  9. Desk Phone and Desktop application Sync

    93 votes
    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, for Mitel devices DND sync, Call Logs sync, and Personal Contacts sync are all planned (Q4 - Q1 depending on the model). Thanks!

  10. SMS: Copy entire text message conversation with sender name & Number and date-time

    49 votes
    16 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Coming December 2022: the ability to export and save SMS conversations.

  11. SMS/Text Templates

    80 votes
    47 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, this is planned for the first half of 2023! Will update when we have more information and specific dates.

  12. Hide a user or call queue from Directory

    15 votes
    Implemented  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi Josh, this should now be available. If Company Directory settings are not enabled on your account, a support ticket will need to be submitted: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html. The steps to access will be open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Okay, sorry all! Some wires got crossed, this is not GA yet. I've put the status in 'planned' and will update to 'implemented' once it is available for everyone.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, This is available now. To implement: open the call queue, open call queue details and check/uncheck option "Include Call Queue in Company Directory".

  13. Make RingCentral app for android and ios compatible for Microsoft Intune

    20 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, learn more about enabling RingCentral for Intune here: https://support.ringcentral.com/article/Enabling-RingCentral-Intune.html

  14. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    70 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hey Jerry, I confirmed with the product manager for phone that you'll be able to add custom cover pages and use them as default.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Sorry for the confusion everyone, the feature is finished being built but won't be available in app until the end of the month. Almost there! I changed the status back to planned and will mark it as implemented once the feature rolls out in version 22.2.3. Thank you for your patience.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    For more information on how to upload custom fax cover pages, check out this Knowledge Base article: https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html#email.

  15. Allow setting the Company Fax/SMS Recipient to a call queue

    31 votes
    Future Consideration  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi all, Workaround for having a company fax: send the fax to a message only extension and set up shared voicemail with desired fax recipients.

  16. Allow users the ability to be available/unavailable in multiple call queues.

    13 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi everyone, this is a premium and ultimate feature: https://support.ringcentral.com/article/Remote-Member-Management-for-Call-Queues.html. Manager can set agent's queue status differently available/unavailable in multiple call queues. Manager can also allow agent to set their own queue status differently in multiple call queues.

  17. Allow handling of multiple Call Queue calls

    114 votes
    24 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hi all, check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.

  18. Allow the operator extention to be call queue

    6 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, we're going to mark this ideas as implemented as you can allow the operator extension to be a call queue, and invite you to vote on this idea specific to texting from the main number: https://ideas.ringcentral.com/ideas/ENTCOM-I-141You're able to set the dial 0 option to connect to extension/call queue. To learn how to do so, please review this article: https://support.ringcentral.com/article/9796.html

  19. Call queue member, to have the ability to receive call even when on an active phone call

    8 votes
    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, this is available: https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html

  20. Play announcement "press 1" on call Queue

    32 votes
    Needs More Information  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, Can you confirm how the agent is configured to answer calls and which devices are they using?

    An error occurred while saving the comment
    AdminJessica H. (Admin, RingCentral) commented  · 

    Hello, You are currently able to disable the press 1 prompt. Learn more here: https://support.ringcentral.com/article/Disable-Prompt-to-Press-1-Before-Call-Connected.html

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