Settings and activity
8 results found
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24 votes
Chase
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5 votesChase
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63 votesChase
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An error occurred while saving the comment Chase
commented
Joe,
We agree this would be helpful. This is something our RingCX agents have asked for. -
10 votesChase
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An error occurred while saving the comment Chase
commented
Justin,
We agree completely. We rarely do warm transfers and the extra click (which is easy to forget) is an annoyance. We should have the ability to default the "stay on the line" option on or off. -
110 votesChase
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3 votesChase
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27 votes
An error occurred while saving the comment Chase
commented
Yes, this is a needed feature. Currently if you automatically change the post call status to "Wrap-up" you have to manually set yourself Available again.
What we would like to see is Call Ended > Agent automatically goes into Wrap Up for x Seconds > Agent automatically goes back to Available.
Chase
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24 votesChase
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Yes, this is a major pain point for us. We use the Single Pane of Glass client, and when clicking the email link it takes you to a web browser that expects you to authenticate to CX. This kicks you out of the Single Pane of Glass client, and normally our staff struggle with having to close the browser and open several times to listen to the voicemail.