It would save your support team time and resources if customers could have a centralized hub showing all open cases, not just support cases. I cannot accept a closed ticket from one department if I don't have a way to track in from another department.
It would save your support team time and resources if customers could have a centralized hub showing all open cases, not just support cases. I cannot accept a closed ticket from one department if I don't have a way to track in from another department.