1793 results found
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Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
124 votes -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
21 votes -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
11 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
35 votes -
Auto log text on Hubspot
Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users
Description:
We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.7 votes -
Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls
Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.
Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.
15 votes -
Email Summary Notes Header
Email notifications should be addressed to the user who received the call, not the firstborn Super Admin name, even if the call came from the main number, to avoid confusion.
7 votes -
Missed call notification on Announcement only extension
Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.
Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.
9 votes -
placing multiple calls on hold
Having a capability to put 4 calls on hold or more.
5 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes -
Preserve Historical Call Logs & SMS Data Upon Extension Reset and Reassignment
Requesting to automatically preserve and archive SMS and Call logs whenever an extension is reset, unassigned, or reassigned to a new user, with retention options extending beyond RingCentral's standard 90-day limit.
Currently, resetting or reassigning an extension disassociates or wipes historical communication history from the active profile, creating severe compliance, HIPAA/FINRA, and legal audit risks for organizations required to store records long-term (e.g., 1 to 7 years). Furthermore, this request asks for a clean separation of historical data so newly assigned employees cannot access a predecessor’s past messages, alongside an automated admin option that archives all call records, text threads,…4 votes -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.10 votes -
Manage call recording using a user group instead of a queue or individual extension
We would like to create user groups and assign users to those groups for whom we want call recording enabled. For example, you have 15 people from accounting, and we want to record all 15 staff members' calls, inbound and outbound. This requires it to be sent individually to record that extension. We would like to be able to create a user group that will allow us to add a user to that group, and they will automatically be included with those recording settings.
10 votes -
Make DND, Call Forwarding, and Spam Blocker Settings Independent for External Numbers in Ring Groups
Description / Idea:
Currently, when external numbers are included in a ring group (Ring Settings), any DND, call forwarding, or spam blocker rules applied to those external numbers can unintentionally affect the behavior of the other internal extensions in the same ring group.Proposed Improvement:
Allow DND, call forwarding, and spam blocker settings applied to external numbers to only affect the external numbers themselves, without impacting the rest of the extensions in the ring group.10 votes -
Option to Disable RingCentral from Outlook Call Notification Pop-ups
Option to Disable RingCentral from Outlook Call Notification Pop-ups
10 votes -
Allow Pre-Chat Forms Without the Mandatory "Message to agent" Field
Currently, customers are trying to build frictionless webchat experiences where an end-user simply clicks a predefined radio button (e.g., "New Enquiry" vs. "Existing Enquiry") and hits submit to enter the queue. They do not want the end-user to type out a message to initiate the chat.
Allow admins to successfully save and deploy a pre-chat form that consists solely of a Category, Custom field, or Messaging variable, without the strict requirement of the Message to agent field. The selected radio button/dropdown value should be sufficient to generate the initial interaction payload and place the user in the queue.
3 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
18 votes -
Assign a user to be notified of a call back request to the AI receptionist
The AI should either have an ability to store the call back request to a folder where a user is assign and has access to or, an assigned user will be notified of the details if the caller requested for a call back
3 votes -
Feature Request: Auto-Enable AI Video Meeting
Request to have the AI video meeting feature automatically turn on when a video meeting starts, eliminating the need for users to enable it manually.
Benefit: Improves user experience and ensures the AI meeting feature is consistently enabled when needed.
2 votes -
Enable DND Sync for the Yealink Phone Model Yealink T57w
Enable DND Sync for the Yealink Phone Model Yealink T57w to Sync with RC app and the Admin portal.
4 votes
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