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1581 results found

  1. Improve the overall expereince of National and International whitelisting

    As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.

    1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.

    2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.

    3…

    58 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Two-way Call Recording Announcement

    Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.

    12 votes
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  3. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  4. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    12 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  5. turning off advertisement for AI

    Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.

    9 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Development Plan Ringsense

    Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Case Severity

    RingCentral customers should be able to modify the case severity through the support portal.

    5 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  8. File Transfer Using Message in the Ring Central Application

    As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    15 votes
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  9. Feature Request: Enable Toll-Free to Toll-Free Call Support

    Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform

    📋 Current Behavior:
    At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.

    ⚠️ Issue Description:
    Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.

    🎯 Requested Behavior:
    Allow toll-free numbers provisioned through…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. AI scoring for DFO

    Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.

    8 votes
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  11. Email notification from a repeat caller

    Would like to receive an email notification from the caller that called the main line for more than 3 times.

    2 votes
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  12. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    11 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  13. Toggle the caller ID from the desk phone and apps from a different sites

    Toggle the caller ID from the desk phone and apps from a different sites.

    As an
    example, they make a call at 9 AM and want it from the primary caller ID.
    Then at 9:10, they want caller ID to come from the additional site. How
    can the change be made on softphone and desk phone, EASILY.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Option to display original callers name on AI transcription during transferred call.

    Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription

    3 votes
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  15. Disable RNA functionality

    Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?

    4 votes
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  16. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    6 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  17. access and review video call recordings in Analytics

    The ability to access and review video call recordings directly under the Analytics section.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Direct Dial Number for Paging Groups

    Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    5 votes
    New  ·  6 comments  ·  Other  ·  Admin →
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  19. additional email address recipient character for message only extension

    additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. The ability to bulk import users even without DID

    The ability to bulk import users even without DID

    How can I bulk import without DID's? When I go to setup a user manually with a license that we have, a number gets auto-assigned to the setup. Does the same thing happen with bulk imports?

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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