1830 results found
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Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
129 votes -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
23 votes -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
12 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
38 votes -
Auto log text on Hubspot
Ability for administrators to enable "Auto log texts" by default for all RingCentral for HubSpot users
Description:
We would like an administrator-level setting that enables Auto log texts by default for all users in the RingCentral for HubSpot integration. Currently, this setting is a user-level preference and must be enabled manually by each individual user.8 votes -
Call Recordings for Park Calls
Ability to have continuous call recording for calls that are placed or picked up from the call parking feature.
4 votes -
Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls
Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.
Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.
16 votes -
Display Call Recordings and Transcripts in ACE for Internally Transferred Calls
Feature Request Summary:
Enable call recordings and transcripts to be accessible in ACE for internally transferred calls.Current Behavior:
For internally transferred calls, call recordings are visible in the call logs on the Service Web but are not available in ACE. The corresponding call transcripts are also unavailable in ACE.Expected Behavior:
Call recordings and their corresponding transcripts should be accessible in ACE for internally transferred calls, consistent with their availability in the Service Web call logs.Business Impact:
The unavailability of call recordings and transcripts in ACE limits users’ ability to review conversations, investigate call-related issues, and access call…4 votes -
RingCentral AI Assistant / Bot Integration for Microsoft Teams Meetings (Auto-Join & Post-Call Summaries)
The customer schedules and attends meetings natively within Microsoft Teams. Although RingCentral is integrated with their environment, RingCentral's AI meeting assistant and transcription/summary features currently apply natively to RingCentral Video meetings. The customer wants an AI bot that can automatically join third-party meetings (specifically Microsoft Teams), record/transcribe the conversation, and deliver an AI-generated post-call summary and action items directly to their RingCentral account or email.
4 votes -
Email Summary Notes Header
Email notifications should be addressed to the user who received the call, not the firstborn Super Admin name, even if the call came from the main number, to avoid confusion.
7 votes -
Missed call notification on Announcement only extension
Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.
Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.
9 votes -
Marketing Call Identification and Blocking
To allow the system to automatically identify incoming marketing calls while continuing to allow normal calls to come through.
Once a call is identified as a marketing call, the system should provide an option to automatically block or decline the call, preventing the user from receiving unwanted marketing calls while ensuring legitimate calls are not affected.4 votes -
DTMF / Keypress Fallback to Human Representative in AI Receptionist
DTMF / Keypress Fallback to Human Representative in AI Receptionist
Ability to set up key presses within the AI receptionist so that customers who do not want to speak with an AI can press a key to be routed directly to a representative.
4 votes -
Ability to merge conference call while in phone pairing
When phone pairing is turned on, if a user makes an ad-hoc conference call, while they can do an add, in order to complete the conference they MUST use the physical phone. Add the MERGE option to the EX app when phone pairing is in use.
3 votes -
placing multiple calls on hold
Having a capability to put 4 calls on hold or more.
5 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes -
RingCentral Video Dial In
After the RingCentral Update, joining RingCentral video via dial-in is no longer available. We need to have the ability to join meeting for non RingCentral users
6 votes -
Ability to be available per channel
We need the ability to have associates available for each channel individually. For example, they need to have a state for Available Phone, Available Email, Available Voicemail, Available SMS, etc.
At the very minimum, they need to be able to choose Available Phone, Available Digital, and Available Both.
3 votes -
Preserve Historical Call Logs & SMS Data Upon Extension Reset and Reassignment
Requesting to automatically preserve and archive SMS and Call logs whenever an extension is reset, unassigned, or reassigned to a new user, with retention options extending beyond RingCentral's standard 90-day limit.
Currently, resetting or reassigning an extension disassociates or wipes historical communication history from the active profile, creating severe compliance, HIPAA/FINRA, and legal audit risks for organizations required to store records long-term (e.g., 1 to 7 years). Furthermore, this request asks for a clean separation of historical data so newly assigned employees cannot access a predecessor’s past messages, alongside an automated admin option that archives all call records, text threads,…4 votes -
Per-User Customization for AI Note-Taking Announcements
Overview
Current State: Admins can only set a single "AI is taking notes" announcement for an entire site or account.
Requested Feature: Enable individual users to upload or record their own custom audio announcements that play when they initiate AI Note-taking on a call.10 votes
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