1646 results found
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Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
91 votes -
10 votes
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Ability to disable ignore button for incoming call
Ability to disable ignore button for incoming call
8 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
9 votes -
Option to submit ticket through email
This is important specially when there is RingCentral Outage, users who cannot submit ticket through online because of the sign in outage or if they cannot call the hotline because of the high volume of calls.
9 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
14 votes -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
12 votes -
turning off advertisement for AI
Turning off advertisement for AI in RC App. Customer don't want to receive ads for this new feature because it interrupts their works. Most of the time the said advertisement is looping.
10 votes -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
12 votes -
Hotdesk Log
There should be a way to see hotdesk log. Wants to have option to see who's user logout/login or used the specific hotdesk phone.
4 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes -
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
Caller ID for Call Queue non members
Ability to use the call queue number as the caller ID for the users that is not part of the queue
2 votes
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