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  1. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    28 votes

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    2 comments  ·  Other  ·  Admin →
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  2. When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    21 votes

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  3. Summary
    This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.

    Current Issue
    Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS…

    5 votes

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    2 comments  ·  Other  ·  Admin →
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  4. Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.

    17 votes

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  5. 10 ----> 11 - initial call
    11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
    10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10

    When the call ends, in the history of 12 it shows the call came from 11, and not from 10.

    Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U

    3 votes

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    3 comments  ·  Other  ·  Admin →
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  6. Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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  7. It would be helpful if there were some sort of option for the webinar participants to add custom answers, like a text field (even a very limited one) in the webinar poll rather than the multiple-choice option.

    6 votes

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  8. Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    15 votes

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  9. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    15 votes

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  10. In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.

    15 votes

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  11. Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.

    8 votes

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  12. It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.

    14 votes

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  13. ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

    7 votes

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  14. Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. I don't understand why print to fax option is not available on RC Phone using Mac but available on RC phone on Windows. Please make this available on MAC!

    8 votes

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    1 comment  ·  Other  ·  Admin →
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  16. Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.

    157 votes

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    14 comments  ·  Other  ·  Admin →
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  17. A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.

    12 votes

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  18. DTMF tones BT Cloud
    Would like the ability to add pauses and DTMF tones within BT.

    4 votes

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  19. Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.

    11 votes

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  20. Call loop (no warning, when set) must not be possible.Today user A can set a forward to a colleague B who has configured a forward to user A. Which ends in a undefined status (no clue what happens today and how the user can get out of this).If a user may configure that he has to get a clear warning at least.

    11 votes

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