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1. Performance report align with user call logs

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

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   David commented  ·  Aug 19, 2025  ·  Edit…  ·  Delete…

   100% agree. In addition, Issues observed from call recordings are not reflected in the QoS Analytics Portal. This seems to me like a no-brainer.

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   David supported this idea  ·  Aug 19, 2025