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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
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    Aaron commented  · 

    We have just switched over and this is a critical metric for a call center!!!

    Aaron supported this idea  ·