Settings and activity

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1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Aaron commented  ·  Sep 9, 2024  ·  Edit…  ·  Delete…

   We have just switched over and this is a critical metric for a call center!!!

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   Aaron supported this idea  ·  Sep 9, 2024