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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Saul commented  · 

    Much needed asap! Hopefully this rolls out soon.

    Saul supported this idea  ·