← RingCentral Ideas

Settings and activity

2 results found

  1. Integrate Salesforce within the RC App

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Joshua supported this idea  · 

  2. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Joshua commented  · 

    this is absolutely critical for any inbound call center to be able to distinguish inbound calls from manual outbound dials.

    it boggles my mind that the inbound filter includes outbound calls. I know RC uses these vocab words in specific ways, but the dictionary is clear. inbound means inbound and outbound is outbound.

    fix it.

    Joshua supported this idea  ·