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  1. SLA % calculations - create inbound presented or remove outbound from calculations

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Integrate Salesforce within the RC App

    4 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Joshua supported this idea  · 

  3. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    9 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Joshua commented  · 

    this is absolutely critical for any inbound call center to be able to distinguish inbound calls from manual outbound dials.

    it boggles my mind that the inbound filter includes outbound calls. I know RC uses these vocab words in specific ways, but the dictionary is clear. inbound means inbound and outbound is outbound.

    fix it.

    Joshua supported this idea  ·